FAQ's

Order Issues

I’ve entered the wrong address

We’ll need to fix this for you ASAP before your order gets shipped, so please get in touch straight away with your correct shipping address at support@newmanapparel.net

I’ve ordered the wrong size/colour

Once an order is placed we can't make changes to the items you’ve ordered unfortunately! It’s best if you contact us right away so we can look into this further for you. 

My item is faulty, what do I do?

Please get in contact with us at support@newmanapparel.net and we will be able to get this sorted for you.

I’m missing an item from my order

Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you still can’t find it please contact us at support@newmanapparel.net and we will get this sorted for you.

I’ve received the wrong item

Please get in contact with us at support@newmanapparel.net and we will be able to get this sorted for you.

I didn’t receive an order or shipping confirmation

Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there. You can mark us as SAFE so that you won’t miss any in the future. If it’s still not there please contact us via email support@newmanapparel.net

Where do I put my Billing Address?

We only need your shipping details to be entered at checkout. Only enter your shipping address at checkout please.